Shipping Times and Costs
European Union: FREE DELIVERY on orders over Eur 40/£37 from any EU countries otherwise Eur 9/£8.5
International Delivery Charges (Non European Union countries): free delivery on orders over Eur100/£92 otherwise Euro 20/£18.5
Please note that all orders made from customers outside the EU are eligible for VAT exemption of 22%
All International orders are sent with either FedEx depending on location, using a fully trackable service and will require a signature on delivery.
Shipment can be subject to duties in the following countries:
Argentina, Australia, Brazil, Canada, China, South Korea, United Arab Emirates, the Philippines, Japan, Hong Kong, India, Indonesia, Iceland, Israel, Kuwait, Liechtenstein, Malaysia, Norway, New Zealand, Singapore, Spain (Ceuta / Melilla) , Spain (Canary Islands), United States, Switzerland, Tahiti, Taiwan, Thailand, Turkey.
These taxes are established by the customs of the destination country and remain the sole responsibility of the user.
All prices listed are in Euro and include VAT. We reserve the right to change prices (and/or) special offers at any time without prior notice.
You can place your order as a “guest” or by creating an account: this second option offer you the possibility to easily track your order and checks all records regarding your previous purchases.
Once you have selected the articles of clothing you wish to purchase, specifying size and colour chosen, you can view your complete order in the Shopping Trolley (Cart) .
In the Shopping Trolley you will find:
– An overview of selected products: indications of size, colour, quantity. At this point you can still add, delete or edit the selected products.
– Shipping costs: indicating the amount of any shipping costs.
– Methods of Payment Accepted
VISA,MASTERCARD, MAESTRO,AMERICAN EXPRESS, PAYPAL
During the completion of the order, you will be asked by the handler of our payments for details to complete the transaction.
Once you have completed payment you will receive an email confirmation with your order number and details of the individual items.
You can track your order directly in the personal area (providing you created an account):
– In Process: The order is being handled in our warehouse.
– Confirmed: The order has been fully processed and is ready to ship.
– Shipped: As soon as your order has left our warehouse, you will receive a confirmation email with the fiscal document and the shipping tracking id.
Upon delivery please check that the number of parcels is correct and that they are not damaged. In case of any problems please tell us what happened at firstname.lastname@example.org
If at the time of delivery, at the address indicated, there is no one to receive the order and sign the receipt, the courier will leave a notice to schedule a new delivery date.
In the event there are any mistakes in the shipping address given, we ask that you promptly contact our customer service department at the address email@example.com
Returns and Refunds
We hope that you are happy with your purchase and we do our best to ensure we only provide the best quality product. However if you are not entirely satisfied with your purchase we are here to help.
You have 14 days from when you receive your order to decide if you would like a refund or exchange.
Please fill in the form provided, place the sheet inside with the product that you need to return and send it to our address.
Exchanges are subject to stock availability. Your item must be sent back in its original packaging including tags still attached and in unworn condition. Unless you re returning faulty goods, the cost of returning the parcel is your responsibility.
In case you are returning faulty goods you will need to return them to us and if we agree there is a genuine manufacturing fault we will refund the full transaction costs, plus your return postage. Refunds are processed once the items are received back to us.
Please note: All items returned to us must be in the original condition and packaging in which they were sold. When trying on clothing, please ensure that you are not wearing any fragrance or deodorant that may leave a scent or mark.